In light of recent events where a major Australian bank dumped its corporate travel provider after discovering the company had been overcharging to process bookings, the topic of transparency is more valid than ever. The Goldman Group is weighing in on the transparency debate – coining the term ‘trav-sparency’.
For The Goldman Group, ‘trav-sparency’ makes up the company’s DNA. David Goldman, Joint Managing Director shares how the company stays transparent in today’s travel landscape.
- Hidden costs, servicing fees or mark ups are non-existent and what you see is what you get.
- Focus on the fares – not the fees.
- For many corporate clients, saving money is paramount. There are many strategies that the client is not aware of – where a travel expert is well versed. At Goldman, travel behaviour patterns are identified and utilised.
- What’s available online vs. what value a travel expert brings to the table boils down to knowledge and service. Clients are doing more research online, however they don’t possess the experience or tools of a travel expert. Unlike OTAs, The Goldman Group services clients from departure to the moment they return home. OTAs are unable to rectify incidents that occur overseas and for Goldman, that’s an invaluable service.
- The Goldman Group offers clients a six-piece Business Benefits Bundle to unlock service, savings and rewards including access to their preferred hotel program and concierge services.
- Clients have access to The Gold Portal, a digital gateway to all the information a business traveller needs. The convenient tool is a single screen solution that includes reporting, which aids expense management for the client, resulting in 100% transparency.
- The Goldman Group offices are devoid of a call centre mentality. Both staff and clients don’t need to climb mountains to reach the Goldmans. A quick talk and summation of any issue with a resolution is key to transparency and corporate success.
