Goldman Travel Corporations choice of over 200+ reporting options (air, land, accommodation or by division, traveller etc) ensures that the information you need is available. Our reports are compiled on a monthly and quarterly basis and can be sent in electronic and/or hardcopy formats. We can also arrange custom writing of special reports to meet your management reporting or technology interface needs.
Management Review Process – Quality Control Systems:
Goldman Travel Corporation has a wide range of quality control and review processes in place to ensure the best quality service, solutions and savings is achieved. These systems include:
Assigning the best available travel consultants and Account Manager
Implementing the Service Level Agreement
Goldman Travel Corporation sets the highest industry standards for service and reliability.
Sourcing Quality Customer Satisfaction Feedback
Formal complaints management system
Goldman Travel Corporation has a clear policy for complaints resolution:
Telephone response within 2 hours of complaint being received
Complaints will be responded to in writing within 7 days of receipt of the complaint.
